Careers

• Supervise and support restaurant staff, including servers, hosts, and kitchen staff.
• Ensure a high level of customer satisfaction by maintaining quality service standards.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Oversee opening and closing procedures, including cash handling and reconciliation.
• Assist in staff training, development, and performance evaluations.
• Monitor inventory levels and order supplies as needed.
• Ensure compliance with health and safety regulations.

• Proven experience as a Food & Beverage Supervisor or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-stress situations and remain calm under pressure.
• Strong organizational and multitasking abilities.
• Flexibility to work various shifts, including evenings, weekends and holidays.

• 28 days annual leave including bank holidays
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***
*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

• Provide an exceptional guest experience from check-in to check out
• Ensure the safety and security of guests and the hotel during the night by conducting regular walk abouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards
• Ensure a presence on the front desk throughout the night
• Ensure guests requests are delivered with efficiency and effectivity
• Ensure that public areas are maintained clean, neat, and tidy.
• Liaise with the Day team to ensure effective handovers
• Provide overnight cover in absence of the reservations team
• Provide our guest’s a night porter service during their stay
• Be personally responsible for application of Health and Safety Hotel Policy
• Work cohesively with the management team to achieve out shared goals
• Engage with the Reception, Reservations, and the Housekeeping team

• Hands on approach to work, always being productive and looking to improve
• Enthusiastic about delivering great customer service to all our guests at Horsley lodge
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Horsley lodge team

• 28 days annual leave including bank holidays – pro rata
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

• Cleaning and arranging guests’ rooms
• Cleaning communal hotel & restaurant areas
• Maintain tidy & well organised stock areas of house keeping supplies
• Ensure interactions with our guests are always warm, professional and that you are doing everything you can to exceed their expectations

• Hands on approach to work, always being productive and looking to improve
• Enthusiastic about delivering great customer service to all our guests at Horsley lodge
• Detail orientated and drive standards
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Horsley lodge team

• 28 days annual leave including bank holidays – pro rata
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

• Preparing and cooking breakfast to a high standard
• Preparing food for the members area & ensuring quality is delivered
• Stocktaking
• Ordering stock for the kitchen

• A passion for good food
• Hands on approach to work, always being productive and looking to improve
• Enthusiastic about delivering great customer service to all our guests at Horsley lodge
• Detail orientated and drive standards
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues

• 28 days annual leave including bank holidays – pro rata
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

Assist with the preparation and presentation of food and beverages.

•  Provide excellent customer service to guests, addressing any needs or inquiries.
•  Maintain cleanliness and organization of dining and service areas.
•  Support the setup and breakdown of dining areas for events and daily service.
•  Follow health and safety regulations to ensure a safe dining environment.
•  Collaborate with team members to ensure efficient and smooth operations.
•  Replenish stock and supplies as needed.
•  Handle cash transactions and process payments accurately.
•  Assist in other duties as assigned by the Restaurant Manager.

•  Previous experience in a similar role preferred but not essential.
•  Strong customer service skills and a friendly, approachable demeanour.
•  Ability to work in a fast-paced environment and handle multiple tasks.
•  Excellent communication and teamwork skills.
•  Flexibility to work various shifts, including evenings, weekends, and holidays.
•  Basic knowledge of food safety and hygiene practices.

• 28 days annual leave including bank holidays – pro rata
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply