Careers

• Supervise and support restaurant staff, including servers, hosts, and kitchen staff.
• Ensure a high level of customer satisfaction by maintaining quality service standards.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Oversee opening and closing procedures, including cash handling and reconciliation.
• Assist in staff training, development, and performance evaluations.
• Monitor inventory levels and order supplies as needed.
• Ensure compliance with health and safety regulations.

• Proven experience as a Food & Beverage Supervisor or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-stress situations and remain calm under pressure.
• Strong organizational and multitasking abilities.
• Flexibility to work various shifts, including evenings, weekends and holidays.

• 28 days annual leave including bank holidays
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***
*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

• Answer & follow up booking enquiries across different departments
• Dealing with queries from members of the general public
• Answering guest feedback in a professional & timely manner
• Banking – taking payments & cashing up
• Point of contact for guests upon arrival, throughout their stay and upon departure
• Be flexible and extend job duties to carry out any reasonable tasks as requested
• Maintain good working relationships with colleagues and all other departments
• Attend training courses as required
• The upmost attention to detail while completing all tasks
• Liaise with all departments efficiently

• Computer literate with a good level or written & spoken English
• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drive standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Engage with hotel guests on a regular basis
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Horsley lodge team

• 28 days annual leave including bank holidays – pro rata
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

• Generate new sales leads through proactive outreach and networking

• Promote and sell golf memberships, corporate packages, and special events

• Build and maintain relationships with existing members and corporate clients

• Provide exceptional customer service, ensuring clients’ needs are met from inquiry to booking

• Coordinate all event details prior to the event taking place

• Ensuring all incoming enquiries are priced according to the availability and demand of the golf course along with overall hotel demand

• Conducting client show rounds and maximising revenue

• The ideal candidate will have good knowledge of golf.
• Methodical and able to work on their own initiative
• Computer literate, with experience of hotel PMS systems and golf booking systems
• Excellent written and verbal communication skills
• Proven experience in a similar role
• Flexibility to work various shifts

• 28 days annual leave including bank holidays – pro rata
• Competitive salary
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

• Assist in managing day-to-day restaurant operations, ensuring efficiency and high standards.
• Supervise and train staff, providing guidance and support to foster a positive work environment.
• Monitor inventory levels and manage ordering to ensure the availability of necessary supplies.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Oversee scheduling to ensure adequate staffing during peak hours and special events.
• Maintain compliance with health and safety regulations and company policies.
• Contribute to marketing and promotional activities to increase customer engagement and sales.

• Proven experience in a supervisory or managerial role in the hospitality industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• Solid understanding of restaurant operations, including front and back-of-house management.
• Proficiency in point-of-sale (POS) systems and other restaurant management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering outstanding customer service.

• 28 days annual leave including bank holidays – pro rata
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

• Excellent communication skills, both written and verbal
• Good organisational/prioritisation skills
• Excellent attention to detail
• Commitment to producing high quality work with a high level of accuracy
• Proactive approach to handling queries and providing timely solutions
• Ability to work under deadlines

• Main point of contact for the finance department, taking ownership of the accounts mailboxes and responding to all finance queries
• Inputting purchase invoices accurately onto the finance system
• Requesting quotes, raising purchase orders and setting up new suppliers
• Bank reconciliation and banking – ensuring the Heads of department’s manage petty cash and floats. Facilitating change orders, completely weekly banking and checking that takings are reported correctly
• Supporting with the food and beverage stocktakes
• Managing supplier and customer contracts
• Dealing with the golf memberships – issuing the annual membership invoices and managing the payments
• Supporting with month end by ensuring all invoices and banking are completed within a timely manner

• 28 days annual leave including bank holidays – pro rata
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply

Assist with the preparation and presentation of food and beverages.

•  Provide excellent customer service to guests, addressing any needs or inquiries.
•  Maintain cleanliness and organization of dining and service areas.
•  Support the setup and breakdown of dining areas for events and daily service.
•  Follow health and safety regulations to ensure a safe dining environment.
•  Collaborate with team members to ensure efficient and smooth operations.
•  Replenish stock and supplies as needed.
•  Handle cash transactions and process payments accurately.
•  Assist in other duties as assigned by the Restaurant Manager.

•  Previous experience in a similar role preferred but not essential.
•  Strong customer service skills and a friendly, approachable demeanour.
•  Ability to work in a fast-paced environment and handle multiple tasks.
•  Excellent communication and teamwork skills.
•  Flexibility to work various shifts, including evenings, weekends, and holidays.
•  Basic knowledge of food safety and hygiene practices.

• 28 days annual leave including bank holidays – pro rata
• Free parking
• 50% off food *
• 25% off beverage **
• Discounted hotel stays
• Free use of the golf course & facilities
• Refer a friend scheme ***

*Group size limits apply
**Discount off soft drinks, wine & beer – no spirits
***T&C apply